Refund and Returns

Thank you for shopping at Ant’s Dream Jewellery. We value your satisfaction and want to ensure you have a wonderful experience with our elegant, long-lasting jewellery pieces.

For all orders placed online at www.antsdream.com.my, please read our policy carefully to understand your rights regarding returns and refunds. Please note that this policy applies strictly to online purchases made via our website. Purchases made at our offline bazaar stalls, pop-up events, or physical consignment locations are entirely non-refundable and are excluded from this online return policy.

Return Timeline & Eligibility

  • 14-Day Return Window: Return or refund requests must be officially made within 14 days of receiving your item.

  • Condition of Items: Jewellery must be completely unworn, undamaged, and returned in its original packaging with all labels and tags fully intact.

  • Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is strictly required before initiating any return.

Eligibility Criteria for a Refund

At Ant’s Dream Jewellery, we aim to support you at every step. However, to maintain health standards and uphold our quality criteria, a few strict conditions apply:

  • Pierced Earrings: For health and hygiene reasons, earrings cannot be returned, refunded, or exchanged under any circumstances unless they arrive defective or damaged.

  • Personalized / Engraved Jewellery: Any item that has been custom-engraved or personalized to your specifications via our custom design tool cannot be returned or refunded as it cannot be resold. The only exception is if a manufacturing error or a spelling mistake was made on our end.

  • Sale & Promotional Items: Only regular-priced items are eligible for returns. Items marked as “Sale”, clearance, or purchased during specific promotional events are strictly non-refundable.

  • Non-Returnable Bundles: Gift cards, mystery boxes, mystery jewelry collections, and custom gift boxes are entirely non-returnable and non-refundable

Damaged or Defective Items

We pride ourselves on offering the finest quality, water-resistant, and rust-proof stainless steel and titanium steel. However, if your item arrives damaged or defective, we want to make it right immediately.

  • Inspection: Please closely inspect your order upon receipt.

  • Reporting Window: Contact us within 48 hours of delivery with your order number and clear photos/videos of the defective item.

  • Resolution: If approved, we will arrange a replacement or a full refund at no extra cost to you.

How to Return

Returning your jewellery is easy and worry-free. Here is how to proceed:

1. Submit a Return Request

Send an email to our support team at antsdream.sales@gmail.com with the subject line: [Order Number] – Return Purchase. Include details of the item(s), clear photos/videos showing the item’s condition, and your reason for the return.

2. Wait for Return Approval

Our team will review your request and photos within 2 business days. Once approved, we will provide you with the appropriate return shipping address and complete instructions.

  • Important: Items sent back to us without a prior accepted return request will not be accepted or processed.

3. Prepare & Ship Your Return

Pack the item securely in its original packaging. Ensure it remains unworn and undamaged. Drop off your package at your preferred courier with tracking and send us your proof of drop-off via email.

  • Cost of Shipping: Customers are responsible for paying their own shipping costs for returning items (unless the item arrived damaged or defective on our part). Shipping costs are non-refundable. We recommend shipping the parcel with the most cost-effective option available that includes tracking.

  • Promo Codes & Free Gifts: If you used a promo code, the discount will be deducted from your return amount. If you received a free gift with your order, it must be returned in its original condition alongside your main item, or its value will be deducted from your refund.

4. Receive Your Refund

Once we physically receive and inspect your return to ensure it meets our eligibility requirements, we will process your refund.

  • Approved refunds will be credited back to your original payment method. Processing times may vary depending on your bank or card issuer.

Ant’s Dream Jewellery reserves the right to deny a return or refund if the items do not meet the strict policy requirements outlined above. For any potential misuse or clear abuse of our return policies, we reserve the right to refuse service to anyone.

Contact Us

If you have any questions about our policy or need help tracking a return, please reach out via our official channels:

© 2026 Ants Dream Enterprise 202203203762(TR0269424-V). All rights reserved.
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